Last Updated: September 29, 2025
Shipping Policy (USA Orders)
This Shipping Policy applies to all orders within the United States.
Handling Time:
Orders are packed and handled within 1–3 business days.
Transit Time:
Standard shipping within the USA usually takes 5–7 business days (Monday to Friday). Delivery times may vary slightly depending on the destination.
Delivery Time:
The total delivery time includes both handling and transit. Orders are generally delivered within 6–10 business days.
Order Cut-off Time:
Orders placed before 4:00 PM (PST) on business days will begin processing the same day. Orders placed after this time will be processed on the next business day.
Timezone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Shipping Charges:
We charge a flat $5 standard shipping fee on all U.S. orders. No additional hidden costs apply.
Important Notice:
Customers are responsible for any delays or issues caused by incorrect information (such as address, phone number, or email). Please ensure all details are accurate.
Order Tracking:
Once shipped, you will receive a tracking number to monitor the status and location of your order.
Order Cancellation:
- Cancellations must be requested within 24 hours of placing the order.
- If the order has not yet been processed, it can be canceled and fully refunded.
- If the order has already been processed, we will guide you through the return process.
To cancel an order, contact us at support@tommieriley.shop
Shipping Delays:
Unforeseen circumstances such as weather conditions or holidays may delay shipments.
Delivery Terms:
We use reliable carriers (such as USPS, UPS, or FedEx), depending on the destination and order size.
Returns & Refunds:
For details about returns or refunds, please see our Return & Refund Policy.
CONTACT INFORMATION
Trade Name: Tommie Riley
Customer Support: Monday to Friday: 9:00 AM to 4:00 PM (PST) Pacific Standard Time (Los Angeles)
Live Chat Support: 24/7
Phone: +1 (916) 225-2111
Contact Form: Click Here
Business Email: support@tommieriley.shop
Business Address: 3940 Villa Ct, Fair Oaks, California 95628, USA
Response Time: We strive to respond to all inquiries within one busniess day.
