Return & Refund Policy – Tommie Riley

Last Updated: September 29, 2025

At Tommie Riley, we are committed to providing a seamless and transparent return process. To make your shopping experience worry-free, we offer free returns on all eligible items within the return window.

Return Window: 30 Days

We accept free returns within 30 days from the date of purchase. Items returned after 30 days are not eligible for a refund or exchange.

Return Conditions

To qualify for a return or refund, the item must:

Be new, unused, and unwashed
Be in its original packaging with all tags attached
Include a receipt or proof of purchase
Not be damaged, altered, or customized

Return Method: By Mail

To return an item:

Contact us at support@tommieriley.shop within 30 days of purchase to initiate the return.
Once approved, we will send you return instructions along with a return label to download and print.
Print the return label, securely pack the item in its original packaging, attach the label, and return it using the provided instructions.

Returns sent without prior approval may not be accepted.

No Restocking Fees

We do not charge restocking fees on returned items.

Return Address

The return address will be shared after your return request is approved.
Typically, returns are shipped to:
3940 Villa Ct, Fair Oaks, California 95628, USA

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt and contact us immediately if:

The item is damaged
The item is defective
You received the wrong item

We will promptly review the issue and offer a suitable resolution.

Exchanges

We do not offer direct exchanges.
To exchange an item:

First, return the item as per the policy.
Once your refund is processed, you may place a new order.

Eligibility for Refund

Refunds are issued for items:

Returned within 30 days
In unused, original condition with tags and packaging

Refund Process

Inspection: Once your return is received, we inspect the item to ensure it meets return conditions.
Approval Notification: You’ll be notified by email if the return is approved.
Refund Method: Refunds will be issued to your original payment method.
Processing Time: Refunds are processed within 10 business days after approval. Additional bank processing time may apply.

Delayed Refunds

If you haven’t received your refund after 15 business days of approval, please contact us at support@tommieriley.shop and we will investigate the issue promptly.