Frequently Asked Questions (FAQs)

Welcome to Tommie Riley’s FAQ page. We’re here to ensure your shopping experience is effortless, secure, and transparent. If you have any other questions, feel free to reach out to our support team.

Orders & Shipping

Q: Where are your products shipped from?
All items are stocked and shipped directly from our studio in Fair Oaks, California. We do not use dropshipping or third-party suppliers.

Q: How long does shipping take?
We typically process and ship orders within 1–3 business days.  As a result, orders are typically delivered within 6 to 10 business days.

Q: Can I track my order?
Yes. Once your order is shipped, you will receive a tracking link via email.

Returns & Refunds

Q: What is your return policy?
We offer free returns within 30 days of purchase. Items must be unused, in original packaging, and include proof of purchase.

Q: How do I start a return?
Email us at  support@tommieriley.shop within 30 days. Once approved, you’ll receive a return label and instructions.

Q: Do you offer exchanges?
We do not offer direct exchanges. Please return your item for a refund, then place a new order.

Q: How long does it take to receive a refund?
Refunds are processed within 10 business days of return approval and credited to your original payment method.

Q: What if I received a damaged or incorrect item?
Contact us immediately at  support@tommieriley.shop with photos. We’ll resolve it quickly.

Payments & Security

Q: Is your website secure for online payments?
Absolutely. We’re PCI DSS compliant and use industry-standard SSL encryption and tokenization to protect your payment data.

Q: What payment methods do you accept?
We accept major credit/debit cards, including:

  • American Express
  • Diners Club
  • Discover
  • JCB
  • Mastercard (Credit/Debit)
  • Visa (Credit/Debit)

Q: When will I be charged for my order?
Your payment will be authorized at checkout, and the order will be processed once payment is successful.

Q: What if my payment fails?
Double-check your card info. If the issue persists, contact us for assistance.

About US

Q: Who is behind Tommie Riley?
Tommie Riley is a California-based Company founded by Jenna Stolz, offering luxury handbags and clutches made from satin, leather, and rexine.

Q: What is your mission?
Our mission is to empower women through purposeful design, blending elegance with everyday utility.

Q: Where are your bags made?
Our products are designed and shipped from California. We uphold strict quality standards and do not outsource fulfillment.

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